![Le esperienze dei clienti ZEISS OPTIME]({"xsmall":"https://www.zeiss.it/content/dam/med-hcp/reference-master/services/images/stage-image-new.jpeg/_jcr_content/renditions/original.image_file.100.33.118,0,2805,895.file/stage-image-new.jpeg","small":"https://www.zeiss.it/content/dam/med-hcp/reference-master/services/images/stage-image-new.jpeg/_jcr_content/renditions/original.image_file.360.120.118,0,2805,895.file/stage-image-new.jpeg","medium":"https://www.zeiss.it/content/dam/med-hcp/reference-master/services/images/stage-image-new.jpeg/_jcr_content/renditions/original.image_file.768.256.118,0,2805,895.file/stage-image-new.jpeg","large":"https://www.zeiss.it/content/dam/med-hcp/reference-master/services/images/stage-image-new.jpeg/_jcr_content/renditions/original.image_file.1024.341.118,0,2805,895.file/stage-image-new.jpeg","xlarge":"https://www.zeiss.it/content/dam/med-hcp/reference-master/services/images/stage-image-new.jpeg/_jcr_content/renditions/original.image_file.1280.427.118,0,2805,895.file/stage-image-new.jpeg","xxlarge":"https://www.zeiss.it/content/dam/med-hcp/reference-master/services/images/stage-image-new.jpeg/_jcr_content/renditions/original.image_file.1440.480.118,0,2805,895.file/stage-image-new.jpeg","max":"https://www.zeiss.it/content/dam/med-hcp/reference-master/services/images/stage-image-new.jpeg/_jcr_content/renditions/original.image_file.1920.640.118,0,2805,895.file/stage-image-new.jpeg"} "Le esperienze dei clienti ZEISS OPTIME")
Metti al centro la cura del paziente.
ZEISS OPTIME
Scopri come i piani di assistenza OPTIME aiutano le cliniche e gli studi medici a rimanere concentrati su ciò che conta di più: offrire ai pazienti le migliori cure possibili.
I servizi ZEISS sono rinomati per l’elevata soddisfazione dei clienti
Clienti di tutto il mondo si affidano ai piani di assistenza OPTIME® di ZEISS. Grazie alla nostra pluridecennale esperienza nel supportare le esigenze di cliniche e studi medici, ti consentiamo di concentrarti sulla cura dei tuoi pazienti con tempi di operatività certi, prestazioni dei dispositivi ottimizzate e tecnologie connesse. L’elevato punteggio di soddisfazione del cliente CSAT1 testimonia il nostro impegno nel fornire servizi eccezionali e offrire il supporto di cui i nostri clienti hanno bisogno.
Professionisti del settore medico-sanitario, responsabili IT e direttori clinici di tutto il mondo condividono le storie delle loro sfide quotidiane. Scopri l’affidabilità della manutenzione e della riparazione dei dispositivi, la trasparenza dei processi e l’assistenza digitale che assicurano il perfetto funzionamento di cliniche e studi medici grazie ai piani di assistenza ZEISS OPTIME. I video che seguono, realizzati da clienti ZEISS di tutto il mondo, raccolgono queste esperienze.
Eccellenza nel servizio
in tutto il mondo
![Eccellenza nel servizio in tutto il mondo]({"xsmall":"https://www.zeiss.it/content/dam/med-hcp/reference-master/services/images/customer-experiences/zeiss-location-worldwide-map.jpg/_jcr_content/renditions/original.image_file.100.56.47,35,1886,1070.file/zeiss-location-worldwide-map.jpg","small":"https://www.zeiss.it/content/dam/med-hcp/reference-master/services/images/customer-experiences/zeiss-location-worldwide-map.jpg/_jcr_content/renditions/original.image_file.360.203.47,35,1886,1070.file/zeiss-location-worldwide-map.jpg","medium":"https://www.zeiss.it/content/dam/med-hcp/reference-master/services/images/customer-experiences/zeiss-location-worldwide-map.jpg/_jcr_content/renditions/original.image_file.768.432.47,35,1886,1070.file/zeiss-location-worldwide-map.jpg","large":"https://www.zeiss.it/content/dam/med-hcp/reference-master/services/images/customer-experiences/zeiss-location-worldwide-map.jpg/_jcr_content/renditions/original.image_file.1024.576.47,35,1886,1070.file/zeiss-location-worldwide-map.jpg","xlarge":"https://www.zeiss.it/content/dam/med-hcp/reference-master/services/images/customer-experiences/zeiss-location-worldwide-map.jpg/_jcr_content/renditions/original.image_file.1280.720.47,35,1886,1070.file/zeiss-location-worldwide-map.jpg","xxlarge":"https://www.zeiss.it/content/dam/med-hcp/reference-master/services/images/customer-experiences/zeiss-location-worldwide-map.jpg/_jcr_content/renditions/original.image_file.1440.810.47,35,1886,1070.file/zeiss-location-worldwide-map.jpg","max":"https://www.zeiss.it/content/dam/med-hcp/reference-master/services/images/customer-experiences/zeiss-location-worldwide-map.jpg/_jcr_content/renditions/original.image_file.1839.1034.47,35,1886,1070.file/zeiss-location-worldwide-map.jpg"} "Eccellenza nel servizio in tutto il mondo")
![Dott. Om Parkash Eye Institute]({"xsmall":"https://www.zeiss.it/content/dam/med-hcp/reference-master/services/images/zeimt_24_5010_dsc00245-wip_v1.jpg/_jcr_content/renditions/original.image_file.100.75.152,0,2616,1848.file/zeimt_24_5010_dsc00245-wip_v1.jpg","small":"https://www.zeiss.it/content/dam/med-hcp/reference-master/services/images/zeimt_24_5010_dsc00245-wip_v1.jpg/_jcr_content/renditions/original.image_file.360.270.152,0,2616,1848.file/zeimt_24_5010_dsc00245-wip_v1.jpg","medium":"https://www.zeiss.it/content/dam/med-hcp/reference-master/services/images/zeimt_24_5010_dsc00245-wip_v1.jpg/_jcr_content/renditions/original.image_file.768.576.152,0,2616,1848.file/zeimt_24_5010_dsc00245-wip_v1.jpg","large":"https://www.zeiss.it/content/dam/med-hcp/reference-master/services/images/zeimt_24_5010_dsc00245-wip_v1.jpg/_jcr_content/renditions/original.image_file.1024.768.152,0,2616,1848.file/zeimt_24_5010_dsc00245-wip_v1.jpg","xlarge":"https://www.zeiss.it/content/dam/med-hcp/reference-master/services/images/zeimt_24_5010_dsc00245-wip_v1.jpg/_jcr_content/renditions/original.image_file.1280.960.152,0,2616,1848.file/zeimt_24_5010_dsc00245-wip_v1.jpg","xxlarge":"https://www.zeiss.it/content/dam/med-hcp/reference-master/services/images/zeimt_24_5010_dsc00245-wip_v1.jpg/_jcr_content/renditions/original.image_file.1440.1080.152,0,2616,1848.file/zeimt_24_5010_dsc00245-wip_v1.jpg","max":"https://www.zeiss.it/content/dam/med-hcp/reference-master/services/images/zeimt_24_5010_dsc00245-wip_v1.jpg/_jcr_content/renditions/original.image_file.1920.1440.152,0,2616,1848.file/zeimt_24_5010_dsc00245-wip_v1.jpg"} "Dott. Om Parkash Eye Institute")
![Dott. Kortüm]({"xsmall":"https://www.zeiss.it/content/dam/med-hcp/reference-master/services/images/customer-experiences/germany-testimonial-.jpeg/_jcr_content/renditions/original.image_file.100.75.40,0,1241,901.file/germany-testimonial-.jpeg","small":"https://www.zeiss.it/content/dam/med-hcp/reference-master/services/images/customer-experiences/germany-testimonial-.jpeg/_jcr_content/renditions/original.image_file.360.270.40,0,1241,901.file/germany-testimonial-.jpeg","medium":"https://www.zeiss.it/content/dam/med-hcp/reference-master/services/images/customer-experiences/germany-testimonial-.jpeg/_jcr_content/renditions/original.image_file.768.576.40,0,1241,901.file/germany-testimonial-.jpeg","large":"https://www.zeiss.it/content/dam/med-hcp/reference-master/services/images/customer-experiences/germany-testimonial-.jpeg/_jcr_content/renditions/original.image_file.1024.768.40,0,1241,901.file/germany-testimonial-.jpeg","xlarge":"https://www.zeiss.it/content/dam/med-hcp/reference-master/services/images/customer-experiences/germany-testimonial-.jpeg/_jcr_content/renditions/original.image_file.1201.901.40,0,1241,901.file/germany-testimonial-.jpeg","xxlarge":"https://www.zeiss.it/content/dam/med-hcp/reference-master/services/images/customer-experiences/germany-testimonial-.jpeg/_jcr_content/renditions/original.image_file.1201.901.40,0,1241,901.file/germany-testimonial-.jpeg","max":"https://www.zeiss.it/content/dam/med-hcp/reference-master/services/images/customer-experiences/germany-testimonial-.jpeg/_jcr_content/renditions/original.image_file.1201.901.40,0,1241,901.file/germany-testimonial-.jpeg"} "Dott. Kortüm")
![Immagine del Dott. Pedro Tañá Rivero]({"xsmall":"https://www.zeiss.it/content/dam/med-hcp/reference-master/services/images/customer-experiences/dr-rivero.jpeg/_jcr_content/renditions/original.image_file.100.75.70,0,1210,855.file/dr-rivero.jpeg","small":"https://www.zeiss.it/content/dam/med-hcp/reference-master/services/images/customer-experiences/dr-rivero.jpeg/_jcr_content/renditions/original.image_file.360.270.70,0,1210,855.file/dr-rivero.jpeg","medium":"https://www.zeiss.it/content/dam/med-hcp/reference-master/services/images/customer-experiences/dr-rivero.jpeg/_jcr_content/renditions/original.image_file.768.576.70,0,1210,855.file/dr-rivero.jpeg","large":"https://www.zeiss.it/content/dam/med-hcp/reference-master/services/images/customer-experiences/dr-rivero.jpeg/_jcr_content/renditions/original.image_file.1024.768.70,0,1210,855.file/dr-rivero.jpeg","xlarge":"https://www.zeiss.it/content/dam/med-hcp/reference-master/services/images/customer-experiences/dr-rivero.jpeg/_jcr_content/renditions/original.image_file.1140.855.70,0,1210,855.file/dr-rivero.jpeg","xxlarge":"https://www.zeiss.it/content/dam/med-hcp/reference-master/services/images/customer-experiences/dr-rivero.jpeg/_jcr_content/renditions/original.image_file.1140.855.70,0,1210,855.file/dr-rivero.jpeg","max":"https://www.zeiss.it/content/dam/med-hcp/reference-master/services/images/customer-experiences/dr-rivero.jpeg/_jcr_content/renditions/original.image_file.1140.855.70,0,1210,855.file/dr-rivero.jpeg"} "Dott. Pedro Tañá Rivero")
![Dott. Bruce A. Rivers]({"xsmall":"https://www.zeiss.it/content/dam/med-hcp/reference-master/services/images/customer-experiences/dr_rivers_usa_envue-center.jpeg/_jcr_content/renditions/original.image_file.100.75.70,0,1210,855.file/dr_rivers_usa_envue-center.jpeg","small":"https://www.zeiss.it/content/dam/med-hcp/reference-master/services/images/customer-experiences/dr_rivers_usa_envue-center.jpeg/_jcr_content/renditions/original.image_file.360.270.70,0,1210,855.file/dr_rivers_usa_envue-center.jpeg","medium":"https://www.zeiss.it/content/dam/med-hcp/reference-master/services/images/customer-experiences/dr_rivers_usa_envue-center.jpeg/_jcr_content/renditions/original.image_file.768.576.70,0,1210,855.file/dr_rivers_usa_envue-center.jpeg","large":"https://www.zeiss.it/content/dam/med-hcp/reference-master/services/images/customer-experiences/dr_rivers_usa_envue-center.jpeg/_jcr_content/renditions/original.image_file.1024.768.70,0,1210,855.file/dr_rivers_usa_envue-center.jpeg","xlarge":"https://www.zeiss.it/content/dam/med-hcp/reference-master/services/images/customer-experiences/dr_rivers_usa_envue-center.jpeg/_jcr_content/renditions/original.image_file.1140.855.70,0,1210,855.file/dr_rivers_usa_envue-center.jpeg","xxlarge":"https://www.zeiss.it/content/dam/med-hcp/reference-master/services/images/customer-experiences/dr_rivers_usa_envue-center.jpeg/_jcr_content/renditions/original.image_file.1140.855.70,0,1210,855.file/dr_rivers_usa_envue-center.jpeg","max":"https://www.zeiss.it/content/dam/med-hcp/reference-master/services/images/customer-experiences/dr_rivers_usa_envue-center.jpeg/_jcr_content/renditions/original.image_file.1140.855.70,0,1210,855.file/dr_rivers_usa_envue-center.jpeg"} "Dott. Bruce A. Rivers")
![Dott. Jacob Cheng]({"xsmall":"https://www.zeiss.it/content/dam/med-hcp/reference-master/services/images/customer-experiences/dr-chang-from-sea-eagly-eye-center.jpg/_jcr_content/renditions/original.image_file.100.75.file/dr-chang-from-sea-eagly-eye-center.jpg","small":"https://www.zeiss.it/content/dam/med-hcp/reference-master/services/images/customer-experiences/dr-chang-from-sea-eagly-eye-center.jpg/_jcr_content/renditions/original.image_file.360.270.file/dr-chang-from-sea-eagly-eye-center.jpg","medium":"https://www.zeiss.it/content/dam/med-hcp/reference-master/services/images/customer-experiences/dr-chang-from-sea-eagly-eye-center.jpg/_jcr_content/renditions/original.image_file.768.576.file/dr-chang-from-sea-eagly-eye-center.jpg","large":"https://www.zeiss.it/content/dam/med-hcp/reference-master/services/images/customer-experiences/dr-chang-from-sea-eagly-eye-center.jpg/_jcr_content/renditions/original.image_file.1024.768.file/dr-chang-from-sea-eagly-eye-center.jpg","xlarge":"https://www.zeiss.it/content/dam/med-hcp/reference-master/services/images/customer-experiences/dr-chang-from-sea-eagly-eye-center.jpg/_jcr_content/renditions/original./dr-chang-from-sea-eagly-eye-center.jpg","xxlarge":"https://www.zeiss.it/content/dam/med-hcp/reference-master/services/images/customer-experiences/dr-chang-from-sea-eagly-eye-center.jpg/_jcr_content/renditions/original./dr-chang-from-sea-eagly-eye-center.jpg","max":"https://www.zeiss.it/content/dam/med-hcp/reference-master/services/images/customer-experiences/dr-chang-from-sea-eagly-eye-center.jpg/_jcr_content/renditions/original./dr-chang-from-sea-eagly-eye-center.jpg"} "Dott. Jacob Cheng")
![Francisco Javier Valdez Messico]({"xsmall":"https://www.zeiss.it/content/dam/med-hcp/reference-master/services/images/customer-experiences/mexico-testimonial.jpeg/_jcr_content/renditions/original.image_file.100.75.160,0,1120,720.file/mexico-testimonial.jpeg","small":"https://www.zeiss.it/content/dam/med-hcp/reference-master/services/images/customer-experiences/mexico-testimonial.jpeg/_jcr_content/renditions/original.image_file.360.270.160,0,1120,720.file/mexico-testimonial.jpeg","medium":"https://www.zeiss.it/content/dam/med-hcp/reference-master/services/images/customer-experiences/mexico-testimonial.jpeg/_jcr_content/renditions/original.image_file.768.576.160,0,1120,720.file/mexico-testimonial.jpeg","large":"https://www.zeiss.it/content/dam/med-hcp/reference-master/services/images/customer-experiences/mexico-testimonial.jpeg/_jcr_content/renditions/original.image_file.960.720.160,0,1120,720.file/mexico-testimonial.jpeg","xlarge":"https://www.zeiss.it/content/dam/med-hcp/reference-master/services/images/customer-experiences/mexico-testimonial.jpeg/_jcr_content/renditions/original.image_file.960.720.160,0,1120,720.file/mexico-testimonial.jpeg","xxlarge":"https://www.zeiss.it/content/dam/med-hcp/reference-master/services/images/customer-experiences/mexico-testimonial.jpeg/_jcr_content/renditions/original.image_file.960.720.160,0,1120,720.file/mexico-testimonial.jpeg","max":"https://www.zeiss.it/content/dam/med-hcp/reference-master/services/images/customer-experiences/mexico-testimonial.jpeg/_jcr_content/renditions/original.image_file.960.720.160,0,1120,720.file/mexico-testimonial.jpeg"} "Francisco Javier Valdez Messico")
![Dott.ssa Márcia Toledo Brasile]({"xsmall":"https://www.zeiss.it/content/dam/med-hcp/reference-master/services/images/customer-experiences/brazil_testimonial_portrait.jpeg/_jcr_content/renditions/original.image_file.100.75.70,0,1210,855.file/brazil_testimonial_portrait.jpeg","small":"https://www.zeiss.it/content/dam/med-hcp/reference-master/services/images/customer-experiences/brazil_testimonial_portrait.jpeg/_jcr_content/renditions/original.image_file.360.270.70,0,1210,855.file/brazil_testimonial_portrait.jpeg","medium":"https://www.zeiss.it/content/dam/med-hcp/reference-master/services/images/customer-experiences/brazil_testimonial_portrait.jpeg/_jcr_content/renditions/original.image_file.768.576.70,0,1210,855.file/brazil_testimonial_portrait.jpeg","large":"https://www.zeiss.it/content/dam/med-hcp/reference-master/services/images/customer-experiences/brazil_testimonial_portrait.jpeg/_jcr_content/renditions/original.image_file.1024.768.70,0,1210,855.file/brazil_testimonial_portrait.jpeg","xlarge":"https://www.zeiss.it/content/dam/med-hcp/reference-master/services/images/customer-experiences/brazil_testimonial_portrait.jpeg/_jcr_content/renditions/original.image_file.1140.855.70,0,1210,855.file/brazil_testimonial_portrait.jpeg","xxlarge":"https://www.zeiss.it/content/dam/med-hcp/reference-master/services/images/customer-experiences/brazil_testimonial_portrait.jpeg/_jcr_content/renditions/original.image_file.1140.855.70,0,1210,855.file/brazil_testimonial_portrait.jpeg","max":"https://www.zeiss.it/content/dam/med-hcp/reference-master/services/images/customer-experiences/brazil_testimonial_portrait.jpeg/_jcr_content/renditions/original.image_file.1140.855.70,0,1210,855.file/brazil_testimonial_portrait.jpeg"} "Dott.ssa Márcia Toledo Brasile")
![Foto del Prof. Guo Haike]({"xsmall":"https://www.zeiss.it/content/dam/med-hcp/reference-master/services/images/customer-experiences/zeimt_24.jpeg/_jcr_content/renditions/original.image_file.100.75.70,0,1210,855.file/zeimt_24.jpeg","small":"https://www.zeiss.it/content/dam/med-hcp/reference-master/services/images/customer-experiences/zeimt_24.jpeg/_jcr_content/renditions/original.image_file.360.270.70,0,1210,855.file/zeimt_24.jpeg","medium":"https://www.zeiss.it/content/dam/med-hcp/reference-master/services/images/customer-experiences/zeimt_24.jpeg/_jcr_content/renditions/original.image_file.768.576.70,0,1210,855.file/zeimt_24.jpeg","large":"https://www.zeiss.it/content/dam/med-hcp/reference-master/services/images/customer-experiences/zeimt_24.jpeg/_jcr_content/renditions/original.image_file.1024.768.70,0,1210,855.file/zeimt_24.jpeg","xlarge":"https://www.zeiss.it/content/dam/med-hcp/reference-master/services/images/customer-experiences/zeimt_24.jpeg/_jcr_content/renditions/original.image_file.1140.855.70,0,1210,855.file/zeimt_24.jpeg","xxlarge":"https://www.zeiss.it/content/dam/med-hcp/reference-master/services/images/customer-experiences/zeimt_24.jpeg/_jcr_content/renditions/original.image_file.1140.855.70,0,1210,855.file/zeimt_24.jpeg","max":"https://www.zeiss.it/content/dam/med-hcp/reference-master/services/images/customer-experiences/zeimt_24.jpeg/_jcr_content/renditions/original.image_file.1140.855.70,0,1210,855.file/zeimt_24.jpeg"} "Prof. Guo Haike")
Un “fantastico partner per l’assistenza” che supporta un flusso di lavoro efficiente per i pazienti
Dal 2021 il Dott. Bruce A. Rivers e il team dell’Envue Eye & Laser Center, negli Stati Uniti, si sono affidati al piano di assistenza ZEISS OPTIME per garantire un flusso di lavoro ottimale per i pazienti. Dalla manutenzione regolare agli aggiornamenti continui dei dispositivi, fino all’assistenza rapida in caso di interruzione di corrente, il team di assistenza ZEISS svolge un ruolo fondamentale per l’efficienza delle operazioni presso il centro e per la cura dei pazienti.
La punta di diamante di una clinica: ZEISS OPTIME
La Clínica del Noroeste si distingue in Messico per la strumentazione ZEISS, offrendo interventi più brevi e la tecnologia più avanzata della regione. Il team ha scelto un piano di assistenza ZEISS OPTIME per la manutenzione preventiva e correttiva, insieme alla formazione del personale, al fine di mantenere queste apparecchiature efficienti ed economiche. Scopri in che modo la nostra partnership fornisce soluzioni all’avanguardia e un servizio di alta qualità ai pazienti.
Utilizzare informazioni dettagliate per servizi agili
Il VER Hospital de Olhos in Brasile offre qualità della vista e della vita ai pazienti nelle sue sette sedi. Il team si affida al piano di assistenza ZEISS OPTIME per un supporto agile che soddisfi le loro esigenze. Utilizzando le informazioni dettagliate sugli strumenti ZEISS, il team di assistenza è in grado di accedere e diagnosticare i dispositivi e di inviare tecnici qualificati per risolvere qualsiasi problema. Scopri come questa solida partnership garantisce un’assistenza affidabile.
Strumenti connessi per una migliore gestione del paziente
Essere connessi a un servizio in tempo reale è fondamentale per il team dedicato delle cliniche OFTALVIST, una rete di oltre 40 studi oculistici in Spagna che tratta 300.000 pazienti ogni anno. Scopri come il supporto remoto immediato di ZEISS OPTIME assicura alle cliniche di essere sempre pronte per i pazienti, risolvendo i problemi “in quel preciso momento” e garantendo una connessione sicura, conforme agli standard attuali.
Perché ZEISS OPTIME è “fondamentale per la crescita dello studio”
Presso il suo studio di oftalmologia a conduzione familiare a Ludwigsburg, in Germania, il Dott. Karsten Kortüm attribuisce grande importanza a una comunicazione chiara con i pazienti. Ha scelto un piano di assistenza ZEISS OPTIME per garantire processi fluidi e trasparenti per la cura impeccabile di oltre 7.000 pazienti ogni trimestre. Il Dott. Kortüm si affida a ZEISS per la continuità operativa e la conformità legale nella manutenzione dei dispositivi medici. Il ruolo di ZEISS OPTIME è essenziale per la crescita dello studio, mantenendo i sistemi altamente performanti e precisi.
Il team di assistenza ZEISS è sempre “a portata di mano”
Il team, composto da padre e figlio, del Dott. Om Parkash Eye Institute di Punjab, in India, fa affidamento sulla continuità operativa del sistema per gestire i volumi elevati di attività del proprio studio oftalmologico. Il supporto immediato del team di assistenza ZEISS fa la differenza. Scopri come il piano di assistenza ZEISS OPTIME rappresenti una parte integrante della loro missione volta a fornire un trattamento di eccellenza ai pazienti.
Una partnership per il benessere del paziente
Un’assistenza empatica e personalizzata in oculistica è la priorità assoluta del Dott. Jacob Cheng e dello staff dell’Eagle Eye Centre di Singapore. Grazie all’assistenza immediata di ZEISS, il centro evita tempi di inattività che potrebbero ritardare l’intervento e compromettere la sicurezza. Guarda il video e scopri perché ritengono che il servizio ZEISS OPTIME sia fondamentale per fornire un’assistenza di alta qualità ai pazienti.
Servizio fondamentale per strutture oculistiche con volumi elevati
Allo Shanghai Heping Eye Hospital, la strumentazione ZEISS è parte integrante del lavoro. Con oltre 100.000 visite ambulatoriali all’anno, è fondamentale garantire prestazioni ottimali della strumentazione. Ecco perché il Prof. Guo Haike e il suo team hanno scelto un piano di assistenza OPTIME. La rapidità di risposta del team di assistenza ZEISS per le riparazioni e la manutenzione favorisce la fluidità dei processi, la sicurezza operativa e l’affidabilità dei risultati.
Contattaci per ulteriori informazioni sui piani di assistenza ZEISS OPTIME
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CSAT misura il modo in cui i prodotti e i servizi offerti soddisfano o superano le aspettative dei clienti. Il risultato determina la percentuale complessiva di clienti soddisfatti.